Have you ever wondered about the relationship between mobile phones and social media?
This graphic illustrates the rates at which people access the mobile, social web, as well as what they do once they are connected.
via: flowtown
If asked about what the ROI on social is, respond by asking what the “Return on Ignoring” is.
Jeffrey Hayzlett [CMO of Kodak]
Social Media Changing Customer Expectations
Meeting radically changing customer expectations is a massive and snowballing challenge for established players in the global communications industry, confirms a new study from the CMO Council and its Customer Experience Board […]
Social Media in Plain English
A simple story that illustrates the forces shaping social media.
